The terms and conditions of sale set out here apply to goods supplied by Tom De Vrieze (artist name Mr. Freeze and co-founder/owner of the design label Fox & Freeze), Oslostraat 11-203, 9000 Ghent, Belgium with VAT number BE0788.158.058 and owner of www.feltchair.com
www.feltchair.com complies to the following policies, terms and conditions :
A. Online transaction information :
www.feltchair.com may share information regarding purchases with payment gateways and resellers for the express purpose of completing a transaction or verifying if a transaction is not fraudulent. in each case these companies do not share or resell private information for any purpose outside of completing the transaction.
B. Terms and conditions of ordering :
All prices for online sales at www.feltchair.com are in Euros and are subjected to VAT.
Prices may be subject to change. Orders are made handcrafted, therefore colors and sizes may vary slightly.
Order acceptance, and the completion of the purchase contract between you and www.feltchair.com, will take place on the dispatch of the products ordered, unless we have notified you that we do not accept your order, or unless you have cancelled by communicating your intent to us.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- You not meeting the eligibility to order
C. Shipment :
Shipping rates are calculated automatically based on weight, size and ship-to location and are handling included.
Estimated average delivery time is about 3-4 weeks.
Any duty or customs imposed on international shipments are the sole responsibility of the recipient.
D. Return and Refund policy :
www.feltchair.com do not accept returns outside EU.
On right of withdrawal (only EU) and within 14 days of receiving the object, buyer is responsible for return shipping and postage costs, and buyer should return the object in its original condition and packaging.
Please evaluate all products carefully prior to purchase as refunds will be given at the discretion of the management.
Please contact us with as much detail as possible to enable us to fully evaluate your claim.
On refund and when paid with PayPal, the amount of the refunded payment will be deducted with the PayPal fees www.feltchair.com had to pay to process your order.
BY CONTINUING WITH A PURCHASE IT IS DEEMED THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THESE TERMS AND CONDITIONS.
